We are excited to announce that A Simple Solution Answering Service has merged with The Exchange (PESC). As part of this transition, old email addresses will no longer be monitored.
For general questions about your account or our services, please email exchange@pesc.com.
FOR IMMEDIATE RELEASE:
Nicholas Grim
Marketing and Communication Manager
Professional Exchange Service Corporation
(559) 228.6157 phone
(559) 227.1463 fax
ngrim@pesc.com
www.pesc.com
In a digital-first era, how do organisations show customers they care?
Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations.
As your business becomes larger, it’s easy to assume that, at some point, you have to sacrifice the personalized customer service that you used to provide.
While a call centre’s primary purpose is delivering the best possible customer service, part of that equation should also include effectively generating sales. After all, high-level customer service interactions allow you to identify what a customer wants and presents the opportunity to sell them exactly what they need.
